About Clancy
Founded in 1958, Clancy is one of the UK’s largest privately owned construction firms. With over sixty years of experience and a workforce of more than 2,500 people, the company has built a reputation as a trusted provider of essential services that help keep the UK running.
Michael Ford, Regional People Advisor for the east of England, plays a key role in ensuring that Clancy team members receive the support they need to thrive at work. As an organisation with long-standing values and a loyal workforce, Clancy is committed to ensuring every individual feels valued and able to perform at their best.
Clancy has partnered with Victoria over a number of years, embedding trusted expertise into the business. Michael shares how the relationship has helped Clancy support a team member with hearing loss ensuring he could remain in his role and continue contributing his experience to the organisation.
Clancy recognised a need to provide additional support to a long-serving team member who has hearing loss. His role required clear communication, but his existing hearing aids no longer met his needs.
Michael needed specialist guidance to:
- Understand and source appropriate hearing technology
- Communicate effectively with the team member throughout the process
- Ensure any adjustments fully supported his ability to work safely and confidently
- Provide compassionate, practical support aligned with Clancy’s values as a family-run business
As Michael explains:
“We needed to support a valued member of our team with the right adjustments so he could continue in his role. It was important that we got this right.”
Michael worked closely with Victoria to co-navigate a sensitive, detailed process. Together, they explored specialist hearing aids that would enable the team member to perform his duties successfully.
Throughout the journey, terptree acted as a trusted partner, helping Clancy speak openly with the employee, understand his needs, and ensure he felt supported every step of the way.
To further improve communication, terptree helped Clancy implement a live typing service, allowing real-time conversations to be subtitled. This proved transformational for the team member, enabling him to follow conversations more clearly and participate more confidently.
The approach was highly collaborative, combining Clancy’s commitment to its people with Victoria’s deep expertise in supporting employees with hearing loss.
Michael highlights the wider impact:
“As our workforce ages, support like this becomes increasingly important. Victoria has been invaluable in helping us communicate and liaise with our team.”
“It was a long, detailed process to get right, but Victoria was incredibly supportive throughout. She helped us navigate every conversation with our employee, and I always knew she was just a phone call away. The final result was hugely positive, and our team member felt truly supported. Victoria’s professionalism and diligence made all the difference.”
Michael Ford, Regional People Advisor, Clancy
“The team member told me he felt supported because of Victoria’s involvement. The live typing service made a huge difference, he could follow conversations so much better.”
— Michael Ford
“Victoria champions the legislation that protects individuals. Their support helps us ensure our policies and processes are the right ones. Her service is exemplary.”
— Michael Ford
“Working with Victoria has always felt like working with a trusted partner. She listens, takes time to understand the situation, and guides you through every step.”
— Michael Ford
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