Why Plain English Is Essential for Accessible Communication with Deaf People
Introduction
Many organisations ask how they can make their written information more accessible for people who are deaf or have a hearing loss. One of the most effective and often overlooked ways to do this is by writing in plain English.
Because British Sign Language has a different grammar and structure to English, written information can sometimes be difficult to access for deaf people, particularly when English is not their first or preferred language. Complex wording, long sentences, and jargon can quickly create barriers.
To support organisations with this, IncludeDeaf. has developed practical guidance on what plain English is, why it matters, and how to use it effectively in everyday communication with both employees and customers.
What Is Plain English?
Plain English is a way of writing that is clear, direct, and easy to understand. It focuses on communicating information so that readers can quickly grasp the message without unnecessary complexity.
Writing in plain English does not mean oversimplifying content or removing important detail. It means presenting information in a way that is accessible, structured, and reader focused.
By following a few simple principles, organisations can:
- Improve clarity and understanding
- Reduce confusion and misinterpretation
- Ensure messages are understood the first time they are read
There is a long standing Plain English Campaign that offers free guidance and resources to support clear written communication. These resources are available at plainenglish.co.uk.
Why Writing in Plain English Matters
Writing in plain English benefits everyone, but it is particularly important for deaf people whose first or preferred language is British Sign Language rather than English.
Clear written English helps to:
- Support deaf people to access information more easily
- Reduce frustration and misunderstanding
- Make information quicker to read and act upon
Plain English also improves accessibility for many other groups, including:
- People with dyslexia or other hidden disabilities
- People with visual impairments
- People for whom English is a second language
- Anyone reading information quickly, under pressure, or on a mobile device
In short, plain English improves accessibility, efficiency, and user experience for all audiences.
How to Write in Plain English
The Plain English Campaign provides detailed guidance on replacing complex language, improving sentence structure, and avoiding unnecessary jargon. Alongside this, there are practical steps organisations can apply immediately.
Keep it simple
- Use short, clear sentences
- Avoid jargon and overly complex language
- Do not use acronyms unless they are clearly explained
Be clear and concise
- Decide what you need to say before you start writing
- Focus on a small number of key points
- Keep paragraphs short, with one main idea per paragraph
- Use bullet points where helpful to break up text and improve readability
Think about your reader
Before sharing written information, ask yourself:
- Is the reader deaf or do they have a hearing loss?
- Is English their second or additional language?
- What level of detail do they actually need to understand and act?
Writing with the reader in mind helps ensure communication is accessible, respectful, and effective.
Final Thoughts
The easier your English is to read, the more likely your message is to be understood. Clear writing reduces stress, saves time, and creates better experiences for both the reader and the organisation sharing the information.
Writing in plain English is a simple but powerful way to improve accessibility, particularly for people who are deaf or have a hearing loss. Small changes to how information is written can make a meaningful difference to inclusion, understanding, and trust.
Clear communication benefits everyone, and it is a practical step any organisation can take today.