Please check that you are using the correct email address and password.

Passwords are case-sensitive, so make sure caps lock is turned off.

If your login details are not being recognised, try resetting your password using the “Forgot Password” link. For security reasons, your account may be temporarily locked after multiple unsuccessful login attempts.

Please wait a short time before trying again. If you continue to see an error message or cannot access your account, please contact support.

Click the “Forgot Password” link on the login page and follow the instructions sent to your email address.

If you do not receive the email:

- Check your spam or junk folder
- Make sure you are using the correct email address
- Allow a few minutes for the email to arrive

If your reset link is not working:
- Make sure you are using the most recent reset email
- Request a new password reset link
- Some links may expire after a period of time for security reasons

If you still cannot reset your password, please contact support.

Please note that your user name is your email address.

The page is not loading or something does not appear to be working correctly, please try:
- Refreshing the page
- Clearing your browser cache and cookies
- Using a different browser
- Checking your internet connection
- Trying another device

If the issue continues, please contact support with details of the problem and any error messages you are seeing

All major browsers should work with IncludeDeaf.

You may be able to update your account information within your account settings once logged in.

If you cannot access your account or need additional support updating your details, please contact support

If you believe your account may have been accessed without your permission, we recommend:
- Resetting your password immediately
- Using a strong, unique password
- Logging out of any shared devices

If you notice any suspicious activity or still have concerns, please contact support as soon as possible.

If you need support, please contact us using the support details provided on the website.

To help us resolve your issue more quickly, please include:

- The email address linked to your account
- A description of the issue
- Any error messages you are seeing
- The browser and device you are using
- Screenshots where possible

First, check your spam, junk, trash, quarantine or filtered email folders, as the welcome email may have been filtered by your email system.

To help ensure future emails are delivered, add the following IncludeDeaf email addresses to your safe-sender list:

[email protected]
[email protected]

If you still can't find the email, contact your manager or programme administrator to confirm the correct email address was provided.

If your email address is correct, ask your IT team to check whether IncludeDeaf emails are being blocked or quarantined. If you're still unable to access your welcome email, please contact the IncludeDeaf support team for assistance.

Yes. Before requesting a new welcome email, please check with your manager or programme administrator that the correct email address has been registered.

If everything is correct, we can resend your welcome email. Please remember to check your spam, junk or quarantine folders and add the following addresses to your safe-sender list:

[email protected]
[email protected]

If the email still doesn't arrive, your IT team may need to allow IncludeDeaf emails through your organisation's email security system.

Authentication codes are sent by email. If you haven't received yours, first check your spam, junk, trash and quarantine folders.

If you still haven't received it, ask your IT team to ensure emails from [email protected] are not being blocked or filtered, as IncludeDeaf uses email-based authentication for secure login.

Please contact your IT team and ask them to allow or release IncludeDeaf authentication emails so they are delivered directly to your inbox.

If the issue continues after your IT team has made these changes, please contact the IncludeDeaf support team for further assistance.

Not at this time. Authentication codes are currently sent by email only.

To avoid delays, we recommend asking your IT team to ensure IncludeDeaf authentication emails are not blocked or quarantined.

If your account has been locked, please wait 15 minutes before trying again.

If you're still unable to log in, select Forgotten Password to reset your password. Be sure to check your spam or junk folder for the password reset email.

If you're still unable to access your account, please contact the IncludeDeaf support team.

Please check that you're using the same email address that was registered for your IncludeDeaf account.

If you're unsure which email address is registered, contact your manager or programme administrator so they can verify your details. Login issues are often caused by an incorrect or outdated email address.

Please contact your manager or programme administrator to confirm your new email address.

Once this has been verified, IncludeDeaf can update your account and send you a new welcome email with your login details.