Please check that you are using the correct email address and password.
Passwords are case-sensitive, so make sure caps lock is turned off.
If your login details are not being recognised, try resetting your password using the “Forgot Password” link. For security reasons, your account may be temporarily locked after multiple unsuccessful login attempts.
Please wait a short time before trying again. If you continue to see an error message or cannot access your account, please contact support.
Click the “Forgot Password” link on the login page and follow the instructions sent to your email address.
If you do not receive the email:
- Check your spam or junk folder
- Make sure you are using the correct email address
- Allow a few minutes for the email to arrive
If your reset link is not working:
- Make sure you are using the most recent reset email
- Request a new password reset link
- Some links may expire after a period of time for security reasons
If you still cannot reset your password, please contact support.
Please note that your user name is your email address.
The page is not loading or something does not appear to be working correctly, please try:
- Refreshing the page
- Clearing your browser cache and cookies
- Using a different browser
- Checking your internet connection
- Trying another device
If the issue continues, please contact support with details of the problem and any error messages you are seeing
All major browsers should work with IncludeDeaf.
You may be able to update your account information within your account settings once logged in.
If you cannot access your account or need additional support updating your details, please contact support
If you believe your account may have been accessed without your permission, we recommend:
- Resetting your password immediately
- Using a strong, unique password
- Logging out of any shared devices
If you notice any suspicious activity or still have concerns, please contact support as soon as possible.
If you need support, please contact us using the support details provided on the website.
To help us resolve your issue more quickly, please include:
- The email address linked to your account
- A description of the issue
- Any error messages you are seeing
- The browser and device you are using
- Screenshots where possible