Arts and Theatre

Royal Albert Hall

About Royal Albert Hall

The Royal Albert Hall is one of the world’s most iconic performance venues, with a mission to bring life-enriching, unforgettable experiences to everyone.

Each year, the Hall hosts over 390 events in the main auditorium and more than 860 beyond the main stage, reaching over 1.6 million people, including 195,000 participants through its Education & Outreach programmes.

As part of its outreach work, the Hall produced an inclusive concert designed for children and adults with autism, sensory and communication impairments, learning disabilities, and those who are Deaf, blind, or partially sighted.

The Results
  • The BBC Relaxed Prom was made accessible for Deaf attendees
  • The event successfully integrated live BSL interpretation for the first time
  • The Hall team gained valuable insight into inclusive planning and delivery
  • Audience feedback was overwhelmingly positive
Testimonial

“If ever we run a similar event, we would definitely use Victoria, and we would recommend her to anyone who requires support for performances and shows. The support we got from Victoria was more than providing BSL interpretation for the event, and everyone who came thoroughly enjoyed themselves.”

— Flo Schroeder, Education & Outreach Manager, Royal Albert Hall

What They Said

“Under Victoria’s expert guidance, we worked through each of the different phases of the customer journey, and she definitely exceeded our expectations of the support we had commissioned for the prom.”

— Flo Schroeder

“Victoria was extremely helpful in working with us, and she gave us ideas on things to consider in terms of the whole customer journey — from marketing the event to the Deaf community to ensuring the front of house was Deaf friendly.”

— Flo Schroeder

Key Learnings
  • Early accessibility planning ensures a smoother and more inclusive event experience
  • Embedding BSL interpretation transforms audience engagement and participation
  • Inclusive customer journeys require collaboration between creative, marketing, and access teams
  • Trusted expertise builds confidence in delivering large-scale accessible performances